MiNE Media, a professional provider of multi-network bonding services since 2018, has been supporting and servicing numerous live and transmission services around the world. During this period, the company has been focusing on algorithm optimization and equipment development, while bonding traffic with equipment sales subsidies. However, with the increase in online devices, the cost of bonding data traffic has become increasingly high.

In order to continue investing in research and development to provide better services and products, and for the company to operate stably, MiNE Media announced that its multi-network bonding service will start charging for all overseas server data traffic on May 1, 2023.

To help users understand the new changes, the following are the server data traffic charging situation and related precautions for reference:

1. Main Cost Components of Server Data Traffic

a. Rental server costs: Manufacturers of the server rent cloud service providers like Ali Cloud, Amazon, etc.

b. Cloud service provider data traffic fees: Cloud service providers charge for the data traffic used on their platforms.

c. Server maintenance input labor costs: MiNEMedia invests a lot of effort and time into maintaining their servers and ensuring that they are functioning correctly.

2. Bonding Server Data Traffic Calculation Method

a. Formula for calculating bonding traffic per hour with a 1Mbps live bit rate: 1Mbps × 3600 seconds ÷ 8bit = 450MB.

b. Formula for calculating bonding traffic per hour with a 2Mbps live bit rate: 2Mbps × 3600 seconds ÷ 8bit = 900MB.

c. The above is a rough estimation method for video traffic, and there are estimation errors such as audio bit rate, retransmission, FEC, etc. The actual quantity of the billing system will prevail in the end. (In the case of multiple platforms pushing streams at the same time, the number of platforms should also be multiplied by the number of platforms).

3. Warm Tips for Bonding Server Service

a. When the bonding function is closed or the local channel is used to push the stream, it is a single-way network state, and no bonding data traffic fee is generated.

b. When the bonding function is used by the hardware server (U737 streaming server, expected to be released in the second half of 2023), the data will flow to the U737 server, and no bonding data traffic fee will be incurred.

4. How to Use the Data Traffic Card and Precautions for Using it?

a. To redeem the data traffic card, users can log in to the M Live App, click “Data,” and then click “Redeem Code.” They can then enter the redeem code or scan the QR code for redemption.

b. The data traffic is recharged to the M Live App account. One account can be bound with N MINEMedia devices, and all devices under the account share the account data traffic and remaining data traffic.

c. This card is for personal use only and cannot be sold or gifted to others.

d. This card is non-personalized, non-replaceable, and non-redeemable for cash. The redeem code serves as the only proof of exchange for data usage.

e. After activation, this card can be redeemed for a certain amount of data traffic, which is valid for one year from the date of activation. The data package will start counting from the day of activation and expire after one year.

5. Amazing for Customer

MiNEMedia is offering a free 200GB data traffic gifting card for every new device.

6. FAQ:

a. Will I be billed if I don’t upgrade my device?

Our billing method adopts server-side statistics billing, which means that regardless of whether you upgrade the device firmware, it will be billed normally. However, we highly recommend updating the device firmware and app in a timely manner to avoid any potential issues or delays in use. Upgrading the firmware and app will ensure that you have access to the latest features, bug fixes, and improvements to your device.

b. It is too troublesome to upgrade the app, can I not upgrade it?

We understand that upgrading the app can be a hassle, but it is essential to do so. Upgrading the app will enable you to view data traffic usage, recharge portal, and data traffic package purchase interface. Not upgrading the app will prevent you from dealing with device arrears and may affect normal bonding and live streaming. In addition, upgrading the app ensures that you have access to the latest features and bug fixes.

c. What is the approximate cost of doing live-streaming data traffic of bonding server service?

The approximate cost of live-streaming data traffic on our bonding server service depends on the duration of the live broadcast, bit rate, and other factors. As an example, a two-hour live broadcast with a bit rate of 3000kbps, including audio bit rate, retransmission, and FEC, will generate about 3GB of aggregated traffic. The cost of this traffic will vary depending on the area server data standard charge, but it typically costs around US$1.5. Please note that this is an estimate, and the actual cost may vary depending on the specific circumstances.

At the end of the day, it’s the support of our customers that drives us forward, and we are grateful for their trust and loyalty over the past four years. As a professional live-streaming solution company, we are committed to continually improving and innovating our live broadcast equipment to provide our customers with the best possible experience.

We believe that charging for server data usage is a necessary step to ensure that we can continue to provide high-quality service and support to our customers. We appreciate your understanding and support of this decision.

Moving forward, we will remain dedicated to delivering cutting-edge technology and exceptional customer service. We are committed to creating an even better live-streaming experience for our customers, and we are excited to continue on this journey with you.

Thank you once again for your trust and support. We look forward to the future and all that it holds.