FAQ2021-06-26T10:18:24+00:00
Are you manufacturer or trade company?2020-04-29T10:12:52+00:00

We are manufacturer. All of our video encoder hardware is our own brand “Mine Media”. We are dealer of “Magewell” capture card.

How many days for goods dispatch?2020-04-29T10:14:01+00:00

Usually for 3-5 working days if stock there, within 5 pieces can ship out in 2 days.

Can I start Samples firstly?2020-04-29T10:14:41+00:00

Yes, we are honored to offer you samples, but those would be charged for its high values.

Do you support OEM/ODM service?2020-04-29T10:15:23+00:00

Surely yes. We provide the service of replacing your logo and company name on box and software interface of the device .

How can I pay for the product?2020-04-29T10:17:11+00:00

We accept PayPal, western union, T/T, or credit card online paying through Alibaba / AliExpress for small order; mass quantity order, we prefer to T/T payment to avoid highly charge fee.

Do you offer warranty and technical support?2020-04-29T10:17:47+00:00

We offer 1 year warranty, technical support without limited time.

How fast can I get the quotation after sending inquiry?2020-04-29T10:18:37+00:00

We normally quote within 24 hours after getting your inquiry. If you need urgently, please contact us by Mob or WhatsApp.

Does Mine Media Support Server building if I required?2020-04-29T10:19:29+00:00

Yes, we would love to help you build your own server if necessary.

How ensure 4G Sim module work in our country?2020-04-29T10:20:12+00:00

We will prepare 4G Sim module match your frequency in use.

Is there any opportunity to work as Mine Media business partner in my area?2020-04-29T10:20:55+00:00

Yes, we warmly welcome you become our business partner. Let’s talk now on.

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